It's our aim to provide a returns service that is as hassle-free as possible for you. If you're not completely satisfied with an item you may return it within 14 Days of the date the item was delivered for a full refund minus the original shipping charge, providing it hasn't been used.
This applies to all our products except for bespoke items for which we offer no refund. If you wish to cancel, return or exchange something, you must contact us by email - before returning goods. Products must be returned in their original packaging and must be undamaged, unused or trial fitted as we cannot sell this item on as new. Clothing must be unworn and unwashed with tags on if fitted. Shoes must be unworn with no dirt on the sole and must come with an original box. Faulty items do not require their original packaging.
Please note that for all UK/international returns, customers are required to fill out the RETURNS FORM and follow our shipping instructions. Otherwise, if your return shipping method is more expensive than ours we reserve the right to refuse refunding the difference in costs.
• Put your unused, labelled item for return back in its original packaging.
• Fill in a Returns Form and include this with the item you are returning.
• Post the item back to Aphelion Cycles (the postal address is on the bottom of the returns form)
You must return the goods to Aphelion Cycles by registered post or similar within 14 working days (excluding Saturdays, Sundays or Bank Holidays) from the date of the Cancellation Notice along with a returns form, which can be downloaded here.
You are responsible for the cost of returning the goods to Aphelion Cycles and the risk of damage to the goods in transit. If the goods are damaged in transit Aphelion Cycles reserves the right to refuse a refund and it will be your responsibility to seek compensation from the carrier. You are responsible for the cost of goods being sent back to us, in the case of faulty or damaged goods (at no fault of your own) which require an exchange we will pay for the postage back to your address. If you are returning an item for an exchange for any other reason, you will also be responsible for the cost of postage back to you. All re-deliveries will be made to the delivery address on the original invoice.
If you receive a damaged order, please do not accept the package and contact us straight away. Alternatively, Please forward photos of the damaged item and packaging to firstname.lastname@example.org including a picture of the shipping label.
After we have received the item(s) back in its original condition, a refund will be credited back into the PayPal account or Credit/Debit card used to place the order. Please allow up to 10 working days for the refund to show up in your account.